Any instructions received by Frankton Collision Limited trading as Accidento (“Accidento”) from the Customer for the supply of goods or services (including dropping any vehicle off at Accidento with or without prior arrangement) shall constitute acceptance of the terms and conditions contained herein.


1.1 The Customer authorises Accidento to collect, retain and use any information about the Customer, or for the purpose of assessing the Customer’s credit worthiness, or for enforcing any rights under this contract. The Customer authorises Accidento to disclose any information obtained to any person for the purposes set out in this clause. Where the Customer is a natural person the authorities under this clause are authorities or consents for the purposes of the Privacy Act 1993.


2.1 The Customer agrees to pay the price charged for all goods and services. Accidento will provide a written estimate for the cost of the requested goods/services prior to the commencement of works. This estimate will be based on a visual inspection of the repairs requested of Accidento by the Customer. The Customer’s authorisation is required in writing (including by email) prior to the commencement of repairs. If additional damage is discovered during the repair process, Accidento will update the Customer of the additional costs and will proceed with repairs once the Customer’s further approval to proceed has been received.


3.1 In the case of private customers, all invoices and insurance excesses must be paid in full prior to the release of the vehicle by Accidento. Private business client and insurance company accounts are due on or before the 20th of the month following the date of the relevant invoice. The “due date” for payment shall be interpreted, in each case, according to whether the Customer is a private customer, a private business client or an insurance company.

3.2 In the event of an outstanding insurance account, the amount outstanding will become the responsibility of the insured party as at the first working day following the due date according the insurance company’s payment terms above.

3.3 If after a vehicle has not been collected and an account has not been paid within two months from the date of arrival of the Vehicle at Accidento’s premises, Accidento may sell the vehicle and apply the proceeds of sale, in each case, in accordance with the provisions of the Contract and Commercial Law Act 2017. Vehicle storage will be charged in accordance with clause 5.

3.4 Accidento may impose a credit limit on the Customer, and alter the credit limit without notice. Where the credit limit is exceeded Accidento may refuse to supply goods or services to the Customer .

3.5 Accidento may notify the Customer at any time that it has ceased to supply goods or services on credit to the Customer.

3.6 Interest may be charged by Accidento on any amount owing from time to time from the due date until the date payment is received by Accidento at a default rate of 15% per annum, calculated daily. Any expenses, disbursements and legal costs incurred by Accidento in the enforcement of any rights contained in this contract shall be paid by the Customer, including solicitor’s fees on solicitor / client basis and/or debt collection agency fees.

3.7 Accidento will apportion payments received to outstanding accounts as it thinks fit. Accidento reserves the right to request payment for any goods / services from the Customer prior to the commencement of any services.


4.1 Parts suppliers for parts necessary in connection with Accidento’s provision of the services are chosen at Accidento’s discretion. Parts supplied will be genuine new parts and will be charged at the dealership recommended retail price. Second hand parts may be supplied when genuine parts are not available. Second hand parts are charged at cost + 30% mark up to cover refurbishment for suitable use. Second hand parts are supplied and will be utilised at Accidento’s discretion.

4.2 Any necessary subcontracted services are charged at cost + 15% mark up. For the avoidance of doubt, parts and services supplier invoices will not be made available to Customers.


5.1 Accidento reserves the right to charge for vehicle storage at a daily rate of $30+GST per day (or part thereof).

5.2 Private customers and private business clients may be charged for vehicle storage at Accidento’s discretion if (in its sole opinion) Accidento deems that the relevant private customer or

private business client has not collected their vehicle in a timely

5.3 In the case of Customers that are insurance companies, total

loss vehicle storage will be charges from (and including) the day the vehicle arrives at Accidento’s premises until the day the vehicle leaves Accidento’s premises. This includes storage whilst waiting for a third party purchaser to collect the vehicle.

5.4 In the case of Customers that are insurance companies, authorisations are expected by 4:30pm on a working day. Late authorisations will attract a vehicle storage fee of $30 + GST per day or part thereof.


6.1 Accidento’s standard business hours are 7.00am to 4:30 pm, Monday to Friday. Vehicles must be dropped off or collected during these hours. After hours vehicle drop offs and collections are available by arrangement only. Accidento provides a secure lockbox with personalised entry to drop/retrieve keys for security purposes in such circumstances. Any vehicles stored, worked on or driven at Accidento’s premises remain at the Customer’s risk. The Customer is responsible for keeping its vehicle insured at all times.


7.1 The Customer authorises Accidento to contract either as principal or agent for the provision of goods or services that are the matter of this contract. Where Accidento enters into a contract of the type referred to in clause 4.1 it shall be read with and form part of this contract and the Customer agrees to pay any amounts due under that contract.


8.1 If, in the course of providing the services to the Customer, Accidento provides any goods to the Customer, title to those goods shall remain with Accidento until such time as payment in full for the goods and the services has been received by Accidento (notwithstanding any period of credit allowed by Accidento).


9.1 The Customer grants to Accidento a security interest (as defined in the Personal Property Securities Act 1999 (“PPSA”)) in the all of the Customer’s present and after acquired personal property that Accidento has performed services on or to which goods supplied have been attached or incorporated and all present and after acquired personal property that being proceeds of such property, which shall secure the obligation of the Customer to pay the amount owing and any other obligations of the Customer to Accidento under this contract.

9.2 As and when required by Accidento the Customer shall, at its own expense, provide all reasonable assistance and relevant information and do all things necessary to enable Accidento to register a Financing Statement or Financing Change Statement and generally to obtain, maintain, perfect, register and enforce Accidento’s security interest in respect of the goods supplied, in accordance with the PPSA.

9.3 The Customer shall not change its name without first notifying Accidento of the new name not less than 7 days before the change takes effect.

9.4 Nothing in sections 114(1)(a), 133 and 134 of the PPSA will apply to this contract.

9.5 The Customer waives their right to: receive notice under section 120(2) and 129; receive a statement of account under section 116; receive surplus distributed under section 117; recover any surplus under section 119; object to any proposal of Accidento to retain collateral under section 121; not have goods damaged in the event that Accidento were to remove an accession under section 125; apply to the Court for an order concerning the removal of an accession under section 131; redeem collateral under section 132; and receive a verification statement under section 148.


10.1 The security interest created by clause 9 of this contract becomes immediately enforceable if any of the following events occur:

  1. (a)  the Customer fails to pay any amount owing on the duedate;
  2. (b)  the Customer sells, parts with possession, leases ordisposes of any goods or does anything inconsistent with Accidento’s ownership of the goods prior to making payment in full to Accidento;
  3. (c)  Accidento believes the Customer has committed or will commit an act of bankruptcy, has had or is about to have a receiver, liquidator, or voluntary administrator appointed, or is insolvent or unable to pay its debts as they fall due; or

(d) The goods are at risk, as that term is defined in the PPSA.


  1. 11.1  To the full extent permitted by law, Accidento shall not be liable:
    1. (a)  for any loss or damage of any kind whatsoever whether suffered or incurred by the Customer or another personwhether such loss or damage arises directly or indirectly from goods or services or advice provided by Accidento to the Customer and without limiting the generality of the foregoing of this clause Accidento shall not be liable for any consequential loss or damage of any kind including without limitation any financial loss;
    2. (b)  except as provided in this contract in contract, or in tort, or otherwise for any loss, damage, or injury beyond the value of the goods or services provided by Accidento to the Customer; or
    3. (c)  for any delay or failure to supply goods or services.
  2. 11.2  Accidento’s liability for any loss (including consequential loss),damage or expense arising out of the services provided is limited at Acciidento’s option, to either: re-do any part of the work which the Customer is entitled to reject; or refund the price of the work which the Customer is entitled to reject.Accidento will not be liable in any event if the work has been altered or repaired by any person other than Accidento.
    In any event, Accidento will not be liable in respect of any claim unless the claim is notified to Accidento within: 14 days of completion of the work; and 5 days of the alleged defect becoming apparent; and Accidento is given a reasonable opportunity to investigate the claim.
  3. 11.3  The Customer shall indemnify Accidento against all claims of any kind whatsoever however caused or arising and without limiting the generality of the foregoing of this clause whether caused or arising as a result of the negligence of Accidento or otherwise, brought by any person in connection with any matter, act, omission, or error by Accidento its agents or employees in connection with the goods or services.


  1. 12.1  The guarantees contained in the Consumer Guarantees Act 1993 are excluded where the Customer acquires goods or services from Accidento for the purposes of a business in terms of section 2 and 43 of that Act.
  2. 12.2  Nothing in this contract is intended to contract out of the provisions of the Consumer Guarantees Act 1993, except to the extent permitted by the Act.
  3. 12.3  The only guarantees applying to the goods and services supplied by Accidento are those confirmed by Accidento in writing.


  1. 13.1  Accidento shall, without any liability, and without any prejudice to any other right it has in law or equity, have the right by notice to suspend or cancel in whole or in part any contract for the supply of goods or services to the Customer if the Customer fails to pay any amount owing after the due date or the Customer commits an act of bankruptcy of becomes otherwise insolvent or unable to pay its debts as they fall due. Otherwise, Accidento may cancel this contract by providing the Customer 2 weeks’ written notice.
  2. 13.2  Any cancellation or suspension under clause 13.1 of this contract shall not affect Accidento’s claim for amount due at the time of cancellation or suspension or for damages for any breach of any terms of this contract or the Customer’s obligations to Accidento under this contract.
  3. 13.3  If the Customer requests suspension or cancellation of the work or supply of services, Accidento may increase the agreed price to cover any resulting extra expense should this apply or, any out of pocket expenses incurred by Accidento.
  4. 13.4  Two weeks’ written notice is to be given by the Customer to Accidento in the event of suspending or cancelling contracted regular services.


14.1 Any notice may be given by phone, in person, posted, or sent by facsimile or email to the Customer or to any director or representative of the Customer .


  1. 15.1  Accidento shall be entitled at any time by notice in writing to the Customer to vary any provision of this contract and the Customer shall be bound thereby except as provided in clause 15.2.
  2. 15.2  The Customer shall be entitled within seven (7) days of the Customer’s receipt of the notice referred to in clause 15.1 to give 2 weeks’ written notice to Accidento terminating this contract.

15.3 In the event of the Customer giving written notice pursuant to clause 15.2 to Accidento the purported variation of this contract shall have no effect as between Accidento and the Customer.


16.1 The Customer shall not assign, novate or otherwise transfer all or any of its rights or obligations under this contract without the written consent of Accidento.

16.2 Accidento shall not be liable for delay or failure to perform its obligations if the cause of the delay or failure is beyond its control.

16.3 Failure by Accidento to enforce any of the terms and conditions contained in this contract shall not be deemed to be a waiver of any of the rights or obligations Accidento has under this contract.

16.4 The law of New Zealand shall apply to this contract.
16.5 Where the terms of this contract are inconsistent with the order

or instruction from the Customer, this contract shall prevail. 16.6 If any provision of this contract shall be invalid, void or illegal or

unenforceable the validity existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

16.7 If any dispute or difference arises in relation to any aspect of this contract or the implementation or performance of its terms, the parties agree that before taking any formal contentious step, they shall attempt to resolve the dispute or difference by negotiation. If within two weeks of a dispute or difference being raised by a party (by notice in writing to the other party) it has not been resolved by negotiation, the parties shall refer the matter to mediation. If the matter remains unresolved within four weeks of such a referral to mediation, either party may take action in such forum as it sees fit. This clause shall not preclude any party from taking any injunctive or other interim legal proceedings considered necessary for the urgent protection of its rights.


17.1 “amount owing” means the price charged by Accidento for the goods and/or services, and any other sums which Accidento is entitled to charge under this contract which reman unpaid.

17.2 “Customer” shall mean the Customer (being either a private customer, a private business client or an insurance company as the context may require): any person acting on behalf of and with the authority of the Customer, or any person purchasing goods or services from Accidento.

17.3 “goods” shall mean all goods and/or chattels supplied by Accidento to the Customer in connection with the services and shall include any fee or charge associated with the supply of goods by Accidento to the Customer .

17.4 “insurance company” means a Customer (being a company, partnership, incorporated society or other entity (whether incorporated or unincorporated)) who is in the business of providing insurance products and services and who engages Accidento for the supply of goods and/or services.

17.5 “price” shall mean the cost of the goods or services as agreed between Accidento and the Customer subject to clause 2 of this contract.

17.6 “private customer” means a Customer (being a natural person) who is an individual engaging Accidento in his or her personal capacity for the supply of goods and/or services.
“private business client” means a Customer (being a company, partnership or other business entity (whether incorporated or unincorporated)) who engages Accidento for the supply of goods and/or services.

17.8 “services” shall mean all services provided by Accidento to the Customer and shall include without limitation the provision of all panel beating, parts supply, spray painting and grooming services (including all subcontracted services such as (without limitation) wheel alignments, air conditioning, mechanical repairs, windscreen repair and upholstery repair), all charges for labour and work, hire charges, insurance charges, or any fee or charge associated with the supply of services by Accidento to the Customer .